[tlinux-users 00055] Re: [Closing for Golden Week holidays]
twaffle at gmail.com
Tue Apr 22 23:25:21 JST 2008
On 4/22/08, Rex Buddenberg <buddenr21 at comcast.net> wrote:
> The problem is not your English; I think we all got the essence of the holiday message. And we're happy to live with that. The problem is elsewhere. Presumably you were reacting to:
> "Wait, the Linux support desk? Is closed? There's something besides
> this mailing list?"
> A support desk would be very nice; many of us have had questions where we would like the 'official Toshiba' answer. But we've never gotten it; the only service we've gotten from tlinux-users at ml.toshiba-dme.co.jp is the mailing list exploder. That's far from useless, but it's also far from being a support desk.
Additionally, I would add, that the Linux support from Toshiba
doesn't seem to be support, but instead some simple reports after the
laptop has already been released, reporting that Linux installed on a
given system. A real support system would elevate issues such as
those found on the Toshoba/Compal P105 line, where buggy ACPI
implementations which could be EASILY fixed are simply ignored,
because the Windows drivers work ok. The *ONLY* fixes for the
P100/P105 line have been because of Vista issues.
Don't try to push a 'Toshiba Linux Support Desk' when all you're
going to do is tell me is that the 2,000$ I just spent on a brandy
spanking new laptop was so I could run Windows on it. I can promise
you that if Windows users had major compatibility issues with
Microsoft Office it would be fixed, and NOT a small support builliten
saying that it doesn't work, please use WordPad which is built into
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