[tlinux-users 00055] Re: [Closing for Golden Week holidays]

[Thomas Charron]

On 4/22/08, Rex Buddenberg <buddenr21 at comcast.net> wrote:
>  Linux-support-san,
> The problem is not your English; I think we all got the essence of the holiday message.  And we're happy to live with that.  The problem is elsewhere.  Presumably you were reacting to:
> "Wait, the Linux support desk?  Is closed?  There's something besides
> this mailing list?"
> A support desk would be very nice; many of us have had questions where we would like the 'official Toshiba' answer.  But we've never gotten it; the only service we've gotten from tlinux-users at ml.toshiba-dme.co.jp is the mailing list exploder.  That's far from useless, but it's also far from being a support desk.

  Additionally, I would add, that the Linux support from Toshiba
doesn't seem to be support, but instead some simple reports after the
laptop has already been released, reporting that Linux installed on a
given system.  A real support system would elevate issues such as
those found on the Toshoba/Compal P105 line, where buggy ACPI
implementations which could be EASILY fixed are simply ignored,
because the Windows drivers work ok.  The *ONLY* fixes for the
P100/P105 line have been because of Vista issues.

  Don't try to push a 'Toshiba Linux Support Desk' when all you're
going to do is tell me is that the 2,000$ I just spent on a brandy
spanking new laptop was so I could run Windows on it.  I can promise
you that if Windows users had major compatibility issues with
Microsoft Office it would be fixed, and NOT a small support builliten
saying that it doesn't work, please use WordPad which is built into
Windows XP.

-- 
-- Thomas